Product return

You have the right to revoke the agreement within a period of 14 working days without giving reasons. During this period you can do with the product what is reasonably necessary to evaluate the product. Products may be removed from their packaging, but must -if reasonably possible- be returned unused, as new, in undamaged packaging (equal to the original packaging) and complete with all accessories. If this is not the case, we have the right to refund the product at part of the purchase value.

Revocation period 
The revocation period expires 14 working days after the day you took possession of the product. To use the right of withdrawal, you should preferably have received confirmation of this. Requesting the right of withdrawal is done by means of a return application.

Return application 
To use the right of withdrawal you must use our digital return form.

If you use this option we will immediately send you a confirmation of receipt by e-mail. Within 14 days after sending the return form you need to return the products.

After your return request has been reviewed and approved and the item has been received back, you will receive all payments, including any delivery costs for the return shipment, within thirty days. You are responsible for the return shipping costs, which usually do not exceed €2.00. For business customers, the right of withdrawal is excluded.

More information and shopping assistance can be found on our  customer service page.